Business
Hours: Union City Office:
Monday – Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: Closed
Mountain View Office: Monday – Friday:
8:00 AM to 5:00 PM
Saturday-Sunday: Closed
If you call our office after business hours,
you will be connected to the answering service.
If there is an emergency, please hang up and call
911 or go to the nearest hospital. If you are
our post-surgery patient, identify yourself as
a NeoVision’s surgery patient and give your
name and telephone number to the operator. You
will be contacted by NeoVision as soon as possible.
Appointments: For visiting our
optical store to order your glasses or contacts,
you do not need an appointment. For medical eye
services, you will need an appointment. When you
call us during regular business hours to schedule
an appointment, please be ready to provide the following
information:
Daytime and evening telephone
numbers
Mailing address
Insurance information
This helps us contact you with appointment information.
At each visit, please bring your insurance card,
and be prepared to pay your co-payment or deductible.
Payment is requested at the time of your appointment
or at the time of placing orders in the optical
store.
Cancellations:
If it is necessary to cancel or reschedule an appointment,
please let us know at least 24 hours in advance.
This is important for the courtesy of our other
patients who may be in need of urgent care.
If you already have
an appointment:
Come 10
minutes early
If you are a new patient,
you will be required to fill out a Registration
Form
Bring proof of your
insurance
Bring a list of prescription
medicines you are taking
Bring your eyeglass
/ sunglasses / Contact Prescription
(or empty box of contacts)
Please note the following:
Be prepared
to have blurry vision for up to 6 hours
if your examination requires dilation.
If you will not be
driving, then please arrange for a ride.
However, most patients choose to drive
back on their own, but very carefully.
Bring
sunglasses but if you do not have any,
make sure to get our complimentary disposable
sunglasses after dilation.
Please
note that our Union City Office is located at
the intersection of Union Square & Decoto Road
(Next to BART Station) and not on Union Square
& Alvarado Niles as shown by Map Quest & Yahoo.
If you need to get your directions for the Union
City office on internet, please use the following
address:
Eye
Emergency Knowing how to deal with
an eye injury can make a difference between
minor eye damage and permanent injury, or even
blindness. Here are some first aid suggestions
for eye injuries. But, please remember, these
suggestions are only first aid. It is important
for you to contact your eye doctor as soon as
possible for any eye injuries.
Subconjunctival Following a trauma, the
eye appears bloody. The entire view of the sclera
(the white part of the eye) may be obstructed
by blood. The trauma may be caused by hypertension,
heavy lifting, a blunt hit, coughing or straining.
Sometimes they occur for no apparent reason. Your
doctor may recommend artificial tear drops if
mild irritation is present.
Black
Eye / Bruises A black eye can occur when
a fall or blow causes bleeding into the tissues
beneath the skin. A black eye may result in dramatic
swelling. Apply a cold wet cloth to the area for
10 minutes. Have your injured eye checked for
internal damage by an ophthalmologist. If your
contact lens is broken by the blow, remove the
pieces of the lens as soon as possible. Rinsing
with water will help. Then call your eye doctor.
Eye
Injury If your eye got a cut or
a laceration, do not flush the eye with water
or put any medicine in the eye. If you are wearing
a contact lens, don't try to remove it. Gently
cover the eye with a bandage or gauze pad and
go directly to your doctor or to a nearby hospital.
Corrosive
Chemicals For chemicals splashed in
your eyes, immediately flush your eyes with cool
water for at least 15 minutes. If possible, hold
your head under a slowly running faucet. Tilt
the head toward the injured side so that the chemical
is not washed into the uninjured eye. Keep the
eyelids apart with your fingers. If you are wearing
contact lenses, remove them immediately. Then
flush your eyes. Seek professional attention as
soon as possible.
Foreign
Objects Never try to remove anything
that is on the cornea of the eye, or that seems
to be stuck or embedded in the white of the eye.
In such circumstances, do not rub your eyes, but
cover both eyes with a soft pad to help stop extra
eye movement, and seek professional help immediately.
If the foreign object is floating on the white
of the eye or on the inside of the eyelid, try
to remove it with the corner of a clean soft cloth,
handkerchief, or paper tissue. See your eye doctor
immediately. If you are wearing contact lenses,
remove the lens and clean it thoroughly before
putting it back in your eye. If discomfort continues,
remove, clean again and re-apply. If discomfort
persists, remove the lens and contact your eye
doctor.
Vision
Loss Any reduction in your ability
to see, including blurring, double vision, and
or seeing flashing lights or floating spots should
be checked by your eye doctor. Retinal detachment
occurs when the retina lifts away from the choroid,
(a layer of blood vessels beneath the retina,
which provides the retina with nutrients and oxygen).
A hole in the retina causes the detachment in
most cases. Both eyes may be affected, but rarely
at the same time. The only symptoms are abnormalities
of vision in the affected eye. The first sign
of a detached retina may be flashes of light,
which often occur shortly before a hole is formed
in the retina. Floating, black, often cobweb-like
shapes may be seen when the hole is actually formed.
If detachment continues unchecked, the loss of
vision spreads. If you experience any of the symptoms
described, see your doctor without delay.
Retinal
Artery Occlusion Retinal artery occlusion
is caused by a tiny piece of a blood clot or of
a fatty deposit that has traveled from a blood
vessel elsewhere in the body. The clot cuts off
all or part of the retina's blood supply. If the
artery is blocked, there is immediate blindness
in the eye that is involved. If a branch of the
artery is blocked, only part of the vision, usually
the upper or lower half, of the eye blacks out.
If you suddenly lose all or part of the vision
of one eye, you should see your doctor immediately,
or go to a hospital emergency room.
The best way
to deal with eye injuries is to avoid them in
the first place. Always be aware of potential
eye hazards and wear appropriate eye protection.